Refund and Returns Policy

At Herbogenetik Lifesciences, we value our customers and strive to provide the best shopping experience. Our return and refund policy ensures a hassle-free process if you need to return a product.

1. General Return Policy

We offer complete peace of mind while ordering. If you are not satisfied with your purchase, you can return the product within 10 days of receiving it. Please ensure the following conditions are met:

• The product must be unused, and all original packaging must be intact.
• Items returned in a damaged, used, or altered condition will not be accepted.
• The refund process varies based on the payment method used:
  • Payments made via credit/debit card will be reversed to the original payment source.
  • For Cash on Delivery (COD) or bank deposit payments, we will issue a cheque in the registered name of the customer.

2. Return Policy for Damaged, Incorrect, or Missing Products

If you receive a product that is damaged, incorrect, or has missing units as per your order, please follow these steps:

1. Report the issue within 10 days of receiving the product.
2. Provide a clear snapshot of:
   • The outer packaging of the product.
   • The damaged or incorrect item received.
3. Contact us at +91-9023039039 or +91-8437001101 to report the issue.
4. Once verified, we will arrange a reverse pickup of the product at no extra cost to you.
5. After the return is received and inspected, we will either:
   • Issue a full refund.
   • Send a replacement product (if applicable).

3. Specific Return Policy Guidelines

To ensure a smooth return process, please adhere to the following conditions:

• Original Packaging: The product must be returned in its sealed, original packaging.
• Non-Returnable Items: We do not accept returns for:
  • Opened or used products.
  • Items with damaged packaging.
  • Returns due to personal preferences like taste, smell, or minor discomfort (e.g., rashes, stomach upset, headaches).

4. How to Initiate a Return?

To initiate a return or report an issue, kindly follow these steps:

1. Call us at: +91-9023039039 / +91-8437001101.
2. Email us at: info.hgls@gmail.com with details of your order, reason for return, and product images.
3. Once verified, we will guide you through the pickup and refund/replacement process.

Contact Details

Herbogenetik Lifesciences
📍 Address: Vill. & P.O. Ajowal, Hoshiarpur – 146001 (PB), India
📞 Customer Support: +91-9023039039, +91-8437001101
📧 Email: info.hgls@gmail.com